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Digital Customer Experience Management Exchange

Thursday 4th April 2019 | Shangri-La Colombo | 8.30 AM -5.30 PM

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About the Event

SLISM has planned a series of initiatives to meet the objectives described and we are pleased to present the inaugural ‘Digital Customer Experience Management Exchange’. The event draws together eminent service professionals in the country and expert speakers/panelists from across the globe who will explore the latest trends in Customer Experience Management across the service ecosystem, as well as solution providers who will
present the latest strategies, technology trends and innovation in CEM, Digital CE Transformation, Omni Channel Management across contact centre, retail and social, Customer Journey Management, Data-Driven approach to segmentation and personalization, use of AI and RPA to drive Customer Experience and improve productivity, adopting Human Centered Design and achieving Brand Loyalty and many more interesting topics.

To see the brochure: